Registration
Terms and Conditions
- Upon receiving your orders, please inspect and ensure all your items are correct.
- For any wrong or incomplete orders, please notify us within 2 hours upon receiving your items. All items should be unconsumed and in its original state for a refund or exchange of product, whichever FCSB deem fit.
- For defective items, such as items which have lost their original textures and/or appearances or products which contain non-edible elements, please inform us within 2 hours upon receiving the items. Please provide us with the necessary proof of defect for us to investigate further. All items should be unconsumed and in its original state or partially consumed (in the state that such defect was discovered) for a refund or exchange of product, whichever FCSB deem fit.
- Any claims of defective items received by us after 1 day, will not be entertained.
- A second attempt for delivery will be made only upon request and additional delivery fees will be charged separately. The fee will be based on the return trip from our location to the recipient address.
- FCSB shall not be liable for claims under the following circumstances: - (a) The recipient is not present at the address given at the time the delivery was requested to take place.
- FCSB shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond FCSB reasonable control.
- These Terms and Conditions and a Contract (and all non-Contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Malaysian Law. Both parties hereby submit to the non-exclusive jurisdiction of the Malaysian Courts.
Order Acceptance Policy
All orders and subscription requests received via FAR COFFEE SDN. BHD. WOS are subject to acceptance by FAR COFFEE SDN. BHD. (“FCSB”) and by any of its personnel. Payments shall be made to FCSB via DuitNow QR, credit cards or through our facial recognition payment systems. We reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will offer store credit of equal value to your paid amount. All orders for our foods, cakes, desserts , beverages and etc are non-refundable, non-returnable and non-exchangeable All sales are final and no cancellation will be allowed after payment is made. Your satisfaction is utmost important to us. We will thoroughly and wholly inspect our items before sending them out for delivery or to be collected by you to ensure that only good quality items are sent out or sold. We shall not accept any return and/or exchange of purchase items after the purchase items have left our premises either by a delivery specialist or by self-collect. In the event of change of address after an order has been made, you may be subject to additional delivery fees. In the event that a change of order has been accepted and cannot be fulfilled, we will replace your order with a similar product or another product with similar value. We may use the facial recognition payment systems for food redemption and other promotional activities from time to time.Cancellations
1. The management reserves the right to cancel or refund any orders placed due to any unforeseen reason or circumstances that it deems fit.2. Cancellation and/or Amendment is only allowed for pre-booking items which the delivery lead time is between 10 to 14 days. To cancel and/or amend your pre-booking items, you are required to notify us within 3 working days from the date you placed your order via our email at farcoffee-cs@delhubdigital.com If your request is accepted by FCSB, we will create and/or make the refund to you via issuance of our voucher.
Returns / Damaged Items / Refunds
(b) Address given was incorrect or insufficient.
(c) No such person at the given address.
(d) No valid contact number given for us to make reasonable attempts to contact the recipient in order to execute the delivery successfully.
(e) In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
(f) Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
Force Majeure
Governing Law
Privacy Policy
- To consider and/or process your application with us;
- To manage, operate, provide and/or administer your use of and/or access to the Site;
- Analysis, verification and/or review of your account, payment and/or status with respect to the provision of the Services;
- Processing any payment orders, direct debit and/or credit facilities that you instructed;
- Enabling the regular running of your account and/or the recovery of uncollected sum in respect of the Services in your account;
- Allowing us to conduct data analysis and sorting on your characteristic and buying behaviour, so that we may provide other services better tailored to your needs, and to assist us in selecting goods and services that are likely to be of interest to you;
- Provides you with updates on specific programs, products and/or services;
- To conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, technology development and/or profiling), to analyse how you use the Site, to improve and/or to enhance the Site;
- To maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of the Site; to deal with or respond to any enquiries from (or purported to be from) you;
- Research and product development, enhancement, improvement of the services provided to you;
- Inquiry into allegations and fraudulent transactions;
- To enforce our Terms and Conditions or any applicable end user license agreements;
- To protect personal safety and the rights, property or safety of others;
- To allow for audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with the Site;
- To respond to legal processes or to comply with or as required by any applicable law, tax, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on FCSB or on its related corporations or affiliates;
- To produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
- To carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us;
- To audit our Site; to prevent or investigate any fraud, unlawful activity, omission or misconduct, whether relating to your use of the Site or any other matter arising from your relationship with us, and whether or not there is any suspicion of the aforementioned;
- Promotion activities;
- Promotion activities from us in relation to telecommunication goods and/or services, e-commerce services, geomancy studies and related services, and real estates and related services;
Our Pledge
FAR COFFEE SDN. BHD. (“FCSB”) endeavours to safeguarding your privacy and to preserving your sensitive data. Consequently, we ensure that our policies and activities regarding personal data comply with the provisions of the Personal Data Protection Act 2010 (the "Act") under the Malaysian law.This Privacy Notice is to help you better understand the manner in which your personal data is managed and to give you the options available to you to access or limit the use of the information provided. By providing us your personal data and your continued use of our services, you agree to be bound by the terms and conditions below and consent to the processing of your personal data in accordance with this Privacy Notice.
This Privacy Policy describes how FCSB collects, uses, processes and discloses your Personal Data through the use of our website, web app or mobile app, products, features and our other services.
Privacy Policy
1. This Privacy Policy exists to keep you in the know about how we collect, use, disclose and/or process the data we collect and receive during the course of providing the Services or access to our website, web app and/or mobile app. We will only collect, use, disclose and/or process your personal data in accordance with this Privacy Policy.2. It is important that you read this Privacy Policy together with any other applicable notices we may provide on specific occasions when we are collecting, using, disclosing and/or processing personal data about you, so that you are fully aware of how and why we are using your personal data.
3. BY CLICKING OR CHECKING “SIGN UP”, “I AGREE TO FCSB PRIVACY POLICY” OR SIMILAR STATEMENTS AVAILABLE AT THE FCSB REGISTRATION PAGE, YOU ACKNOWLEDGE THAT YOU HAVE BEEN NOTIFIED OF AND UNDERSTOOD THE TERMS OF THIS PRIVACY POLICY AND THAT YOU HAVE AGREED AND CONSENTED TO THE COLLECTION, USE, DISCLOSURE AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE TERMS HEREIN.
4. Please note that this Privacy Policy may be amended from time to time. Any changes we make to this Privacy Policy in future will be posted on this page and, where appropriate, notified to you, whereupon your continued use of the Services, access to the websites, web app, mobile app or use of the Services, including placing Orders on the website, web app, mobile app, shall constitute your acknowledgment and acceptance of the changes we make to this Privacy Policy, as notified to you. Please check back frequently to see any updates or changes to this Privacy Policy.
5. This Privacy Policy applies in conjunction with other notices, contractual clauses and consent clauses that apply in relation to the collection, use, disclosure and/or processing of your personal data by us, and is not intended to override them unless we state expressly otherwise.
6. You can visit the website and browse without having to provide personal details. However, you will be required to sign up for an account if you wish to use the Services.
Collection of Personal Identifiable Information
1. When you visit the website, web app and/or mobile app we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. We use cookies and similar technologies to collect data about your use of the Site. For your information, Cookies are small computer files that can be stored on your computer for the purposes of obtaining configuration information and analysing your browsing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the website. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but if you do so you may not be able to utilize or activate certain available functions on our Site.2. During the course of your use of the website, web app and/or mobile app and the provision of the Services, we may receive personal data from you in the following situations:
1. When you create an account with us;
2. When you apply for any of the Services or purchase any products available on the website; web app and/or mobile app;
3. When you use any of the features or functions available on the website, web app, mobile app or Services, including the recording of any user-generated content to be uploaded on the Site;
4. When you subscribe to our publications or marketing collaterals;
5. When you enter a competition, promotion or survey;
6. When you participate in any activity or campaign on the Site;
7. When you log in to your account on the Site or otherwise interact with us via an external service or application, such as Facebook or Google;
8. When any other user of the Site posts any comments on the content you have uploaded on the Site or when you post any comments on other users’ content uploaded to the Site;
9. When a third party lodges a complaint against you or the content you have posted on the Site;
10. When you interact with us offline, including when you interact with our customer service agents.
3. During the course of your use of the website, web app, mobile app and the provision of the Services, we may also receive your personal data from third parties for the purposes set out in this Privacy Policy or any other terms.
4. You must only submit personal data which is accurate and not misleading and you must keep it up to date and inform us of any changes to the personal data you have provided to us. We shall have the right to request for documentation to verify the personal data provided by you as part of our customer verification processes.
5. We will only be able to collect your personal data if you voluntarily submit the personal data to us or as otherwise provided for under this Privacy Policy. Unfortunately, if you choose not to submit your personal data to us or subsequently withdraw your consent to our use of your personal data, we may not be able to provide you with the Services or access to the website, web app and/or mobile app.
6. You may access and update your personal information submitted to us at any time as described below.
7. If you provide personal data of any third party to us, you represent and warrant that you have obtained the necessary consent from that third party to share and transfer his/her personal data to us, and for us to collect, use and disclose that data in accordance with this Privacy Policy.
8. If you sign up to be a user on our Site using your social media account or link your FCSB account to your social media account or use certain other FCSB social media features, we may access personal data about you which you have voluntarily provided to your social media provider in accordance with the provider's policies and we will manage your personal data in accordance with this Privacy Policy.
Types of Personal Data Collected
1. Personal Data means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.2. Personal During the course of your use of the Site and the provision of the Services, we may collect personal data from you, which includes but not limited to:
1. Location – to detect pick up & delivery location
2. Identification - name, gender, profile picture, and date of birth
3. Correspondence - billing address, delivery address, email address and phone numbers;
4. Financial - bank account and payment details;
5. Transaction - details about payments to and from you, and other details of products and Services you have placed with us;
6. Technical - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site;
7. Personal Profile - log in ID, username, log in password, purchases behaviour, your interests, preferences, feedback and survey responses;
8. Browsing Usage - frequency of visits, usage of the Site, contents of the Site that you visit or viewed;
9. Check-in - location that you share or check-in with us, form of photographs or videos that you uploaded to the Site;
10. Market Information - your preferences in receiving marketing information from us and our third parties and your communication preferences.
Security
All personal data you provide to us is secured on our Site with restricted access by authorized personnel only. We maintain appropriate administrative, technical and physical safeguards to protect the personal data you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.Personal Information Collection Statement (“PICS”)
1. As a FCSB customer, it is necessary for you to provide us with your complete and correct Personal Data when you use this Site. If your Personal Data is incomplete or incorrect, we may not be able to provide or continue to provide the Services to you.2. We shall keep your Personal Data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the laws of Malaysia and are as set out in this PICS.
3. You agree that all the Personal Data we collect from you or via third parties may be used by us, or shared with or transferred to third parties (including related companies, third party service providers and their service providers and related companies, third party sellers, and companies located both inside and outside your home country), for certain purposes, which include but are not limited to the following:
4. We would also like to use your Personal Data for direct marketing to you (whether by post, email, phone, SMS or the like) in relation to:
5. We may disclose and transfer (whether in Malaysia or abroad) to our agents or contractors or vendors under a duty of confidentiality to us who provide administrative, data processing, research and marketing, distribution, telecommunications, professional or other similar services to us and to any of our actual or proposed assignees or transferees of our rights with respect to you in connection with a merger, sale or transfer (whether of assets or shares), to use, hold, process or retain such Personal Data for the purposes mentioned in paragraphs 6.3 and 6.4 above on our behalf.
6. In accordance with the Act, we have the right to charge you a reasonable fee for the processing of any Personal Data access request.
7. Nothing in this PICS shall limit your rights under the Act.
8. You agree not to take any action and/or waive your rights to take any action against FCSB for the disclosure of your Personal Data in the above circumstances.
Updating Your Personal Data
1. It is important that the personal data you provide to us is accurate and complete for you to continue using the Site and for us to provide the Services. You are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date.2. You can update your personal data anytime by accessing your account on the Site. If you are unable to update your personal data through your account, you can do so by contacting our Data Protection Officer through our Contact Us page.
3. We take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.
Retention of Personal Data
1. We will only retain your personal data for as long as we are either required to by law or as is relevant for the purposes for which it was collected.2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.
Governing Law
1. The contents of this Privacy Policy shall be governed by the laws of Malaysia.2. If any provisions of this Privacy Policy or any part thereof is rendered void, illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the remaining provisions shall not in any way be effected or impaired thereby.
Enquiries
Should you have any enquiries concerning our Privacy Policy, please feel free to contact our Customer Services Manager.
Email Address:
farcoffee-cs@delhubdigital.com